[cmpros policies-procedures] Gain business respect with effective policies and procedures.

[Wayne Glover]

Hi,

First, welcome to the 41 new listserver members who have joined since  
Raymond announced this project. I welcome you all and look forward to  
learning more about you later.

As Raymond promised, we have a test project for the next six months.  Each  
month I will post a new message aimed at developing a coordinated  
discussion on one topic.  Raymond and I think these are germane to our  
profession, and we hope you agree. This is the first of these guided  
discussions.

Each topic will be in four sections: 1) Title; 2) Discussion goal; 3)  
Background for discussion; 4) How to focus your responses.  Each section  
is separated by a short horizontal line.
___________________________________________
___________________________________________

Discussion Topic Number 1 title - Gain Business Respect with effective  
policies and procedures

___________

Discussion Goal:  We want to increase the respect  of our profession and  
our personal work.  To accomplish this, we will develop ideas to align our  
policies and procedures with our company’s business goals.
___________

Background for Discussion:  R-E-S-P-E-C-T  (Find out what it means to me)

When Aretha Franklin sang those words she was talking more about personal  
respect rather than professional respect.  Let’s use this as a beginning  
to talk about respect for policies and procedures (P&P) themselves and for  
P&P writers like ourselves.

However, in the business world, respect is not given just because we show  
up for work or complete some task or are just nice people.  Nor is respect  
something we get by asking for it.

Surveys have shown that, when asked the type of employees they want to  
hire, bosses reply overwhelmingly that they want to hire people that  
support their business goals. Understanding this, how do your actions in  
developing the P&Ps support business goals and help provide you the  
respect of your boss?

Respect in the business world is gained by aligning our work with the  
goals of the organization.  That is, we need to show how the work we do,  
and the resulting P&Ps, directly relate to the business goals of our  
organization.  If we don't help them meet their goals, why should an  
organization respect our contribution?
________________________

How to Focus Your Responses:  Provide specific examples how new or revised  
P&Ps helped meet a business goal.  For example, better regulatory  
compliance, fewer procedural errors, better communication and  
understanding of company policies, or, measurable proof of improved  
understanding of P&Ps (e.g. through testing)

And/or

Provide examples of qualitative kudos from users.  Have users commented on  
how a new approach to P&P has helped them?  Any notes, emails, or  
water-cooler talk, regarding the P&P?
What are some of your success stories?

Finally, did this translate into more respect for you, our profession, or  
the P&Ps themselves?



-- 
Thanks,

Wayne Glover